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Programs & Services

Case Management, Inc. provides comprehensive mental health services that assist individuals in maintaining their self worth, dignity, and independence. Our programs and services are driven by the needs of those that we serve as part of their coping mechanism. Case Management, Inc. strives for continuous improvement and to exceed the expectations of our clients for professional service. Services are delivered by highly trained staff with experience in Mental Health Care.

Our support system provides:
Off-site and walk-in assessments • Individual case management
24-hour crisis intervention • On-site clinic
Walk-in clinic services • Emergency psychiatric services
In-home psychiatric services • Victims of Crime assistance
Housing assistance • Food pantry
Intensive treatment teams • TennCare eligibility assistance
Alcohol & drug treatment & referrals •Individual and Group Therapy
On-site pharmacy services provided by First Pharmacy Services, Inc.

Our Case Managers:
• Respond to crisis situations 7 days a week / 24 hrs a day
• Provide support that fosters independence and self-worth
• Advocate for less restrictive treatment for our consumers
• Provide linkages and referrals to community resources
• Provide hospital liaison and discharge planning service
• Work collaboratively with consumers and family members towards the attainment
of established goals.

We Serve:
• Adults and children in need of mental health services
• Residents of Shelby County


  • BabyLove

    Babylove was designed in 1991 to address the needs of pregnant women and their unborn baby, who often experience feelings of hopelessness, helplessness, and problems with depression and other mental health issues which have led them to the use of alcohol and drugs as a means of coping with life's problems.

    The target population is pregnant mothers who are chemically dependant and those experiencing mental health disorders and substance abuse issues up to twelve months post-partum. Our purpose is to empower them to choose a drug-free lifestyle and medication management for mental health issues to help them acquire the needed skills to become better mothers, productive individuals and responsible members of society. Inpatient and Outpatient A&D services are available to both mothers and expectant mothers over the age of 18.


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  • Children & Adult
    Case Management Services


    Children case management services are provided in the home and in the schools. Initial Psychiatric Evaluations are conducted and ongoing medication management clinic is available during the week as well as on Saturdays by appointment. Walk-ins are also accepted. Individual and group counseling services are available. Case Managers work collaboratively with parents, educators and others to ensure the continuity of services for the child.

    Adult case management services are provided in the home. Initial Psychiatric Evaluations and ongoing medication management clinic is available everyday by appointment and walk-ins are accepted as well. Individual and Group Counseling services as well as access to all internal resources and linkage to other community resources is available.



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  • Intake & Assessment

    Intake and Assessment is an evalution administered by our staff to determine whether an individual meets the criteria for CMI services.

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  • Victims of Crime Act Program (VOCA)

    These state grant funds are used to provide services for anyone that has been a victim of a crime. Services are provided by VOCA Advocates. Assistance with orders of protection, victim's compensation, counseling for post-traumatic stress and crime prevention is offered.

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  • TBRA Program

    The Tenant Based Rental Assistance (TBRA) Program is a 24-month housing program for persons with A&D, HIV, and/or domestic violence issues. This program is income based.

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  • Shelter Plus

    Shelter Plus is a housing program for homeless mentally-ill adults (including their children) who have been homeless for 3 months to a year.

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  • Residential Facilities

    CMI offers housing assistance that ranges from independent living to 24 hours / 7 day a week supervised residential services. Access to these different levels of housing services is based on consumer needs.

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  • P.A.T.H. Program

    The Project to Aid in the Transition from Homelessness (PATH) provides supportive services to persons with mental health problems who are not currently receiving service by assisting them with addressing their immediate needs, including referral to the appropriate TennCare partner to receive on-going mental health services.

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  • In-house pharmacy services by First Pharmacy Services, Inc.

    CMI has an on-site pharmacy provided by First Pharmacy Services, Inc for the delivery of prescriptions to the clients front door.

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  • S.M.I.L.E.: Successful Measures in Life Experiences

    Successful Measures In Life (S.M.I.L.E.) is a Families First support service that provides help to clients who are not making progress toward improving their issues or those who may have barriers facing improvement.

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  • Recovery Services

    CMI is committed to the recovery process. Our services include A&D counseling, group and individual therapy, assistance in accessing community resources and ongoing education and support.

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